1. Introduction
HealthGuard Clinics International Ltd. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical services and website.
We comply with the General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), and all applicable local data protection laws.
3. How We Use Your Information
We use your information for the following purposes:
- Medical Care: To provide, coordinate, and improve your medical treatment
- Communication: To contact you about appointments, test results, and follow-up care
- Billing: To process insurance claims and payments
- Legal Compliance: To comply with legal obligations and regulatory requirements
- Quality Improvement: To analyze and improve our services (anonymized data only)
- Emergency Care: To provide critical information to emergency responders when necessary
4. Information Sharing and Disclosure
We may share your information with:
- Healthcare Providers: Other medical professionals involved in your care
- Insurance Companies: For billing and claims processing (with your consent)
- Laboratories: For diagnostic testing and analysis
- Legal Authorities: When required by law or court order
- Emergency Contacts: In medical emergencies or as authorized by you
We do not sell your personal or medical information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure server infrastructure with regular security audits
- Access controls and authentication protocols
- Staff training on data protection and confidentiality
- Regular backup and disaster recovery procedures
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request copies of your medical records and personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another provider
- Object: Object to certain types of data processing
- Withdraw Consent: Withdraw consent for data processing (where applicable)
To exercise these rights, contact our Data Protection Officer at: dpoinfo@healthguardclinics.com
7. Data Retention
We retain medical records and personal information for the periods required by law and professional medical standards:
- Adult medical records: Minimum 7 years from last treatment
- Pediatric records: Until the patient reaches adulthood plus 7 years
- Billing records: As required by tax and accounting regulations
8. International Data Transfers
As we operate in multiple countries, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions recognizing equivalent data protection standards
- Your explicit consent where required
9. Children's Privacy
We collect and process information about minors only with parental or guardian consent. Parents/guardians have the right to access, correct, or delete their child's information.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns, please contact:
Data Protection Officer: dpoinfo@healthguardclinics.com
General Inquiries: privacyinfo@healthguardclinics.com
Phone: +2 01117553111 / +2 01095792958
Address: 123 Medical Plaza, Dubai Healthcare City, Dubai, UAE
Last Updated: February 2026
Effective Date: January 1, 2026